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Open Vacancy: ICT Manager

Open Vacancy: ICT Manager

Branch: HQ
Department: Operations
Reporting: Managing Director
Nature of Job: Full time
Position: ICT Manager
Application Deadline: 16th June 2023.

1. Company Details:

EFTA is a reputable award-winning Financial Leasing Company based in Tanzania with eight branches across the country, dedicated to helping SMEs and famers to grow. EFTA is part of the wider Group and at least some IT solutions are developed and implemented across the Group. EFTA is part of a pan-African leasing company, with businesses in Mauritius and Kenya as well as Tanzania.
The nature of the business is based on tripartite arrangement, means it involves a customer, equipment supplier and EFTA. The customer identifies the type of equipment they want to buy from the supplier, then deposit a down payment to EFTA and EFTA pays the suppliers. Hence the equipment on its own is the collateral. EFTA is pushing the boundaries in financial landing industries. In principle we finance various equipment, including agricultural equipment’s, transportation, construction, and other specialized equipment.

2. The Job Overview

We are looking to hire a talented ICT Manager to join our team. If you’re hard-working and dedicated, EFTA is a great place to grow your career. As an ICT manager, you will work closely with members of our ICT team to ensure that our organization is using the most up-to-date technology to run our business as well as help with the day to day running and support of the EFTA ICT systems. The role includes working with colleagues at Group and other subsidiaries to develop Group technology strategy and implementation. The role also includes working as part of a project team to ensure effective implementation in Tanzania of Group-wide technology initiatives.

3. Key Responsibilities

Below are some of the responsibilities the ICT manager will be expected to perform:

1. Leadership and people management focus
1. Managing and motivating a team that is responsible for handling incidents submitted from internal users through multiple channels such as ServiceDesk tool, email, phone and other platforms for ICT related issues and Company operational services.
2. Managing and motivating a team that is responsible for handling requests from users for ICT Systems access. This process aims to grant authorized users the right to use ICT system services, while preventing access to non-authorized users.
3. Accountable for all operational activities by assigning resources to ensure end users receive effective and timely resolution in compliance with the Service Level Agreement.
4. Manage ICT Service Desk support team, review performance, and ensure that customer service standards are maintained.
5. Mentoring and coaching ICT Service Desk team to a build a high-performance team.

2. Strategy Focus:

1. Develop, review and implement processes and procedures for tracking, reporting and supporting customers within the company (Internal Staff).
2. Analyze business requirements by partnering with key EFTA stakeholders across the organization to develop solutions that leverage ICT.
3. Lead EFTA ICT projects and deployment of new ICT systems and services.
4. Provide direction in complex problem-solving situations and participate in direct interaction with technical resources when required.
5. Accountable for implementing continuous (ITIL) systematic methodology for providing ICT solutions with the best standards.
6. Help define ICT infrastructure strategy, architecture, and processes.
7. Assess vendors and develop test strategies for new hardware and software.
8. Develop and implement policies related to network security, disaster recovery, and ICT infrastructure.

3. Business focus.

1. Ensure all support requests from Business are well documented in the ICT ticketing system through the lifecycle.
2. Monitor performance of EFTA information technology systems to determine cost and productivity levels, and to make recommendations for improving the ICT infrastructure.
3. Troubleshoot hardware and software issues related to internal ICT.
4. Analyze resource utilization and develop strategies to optimize performance.
5. Establish, measure, and define ICT goals and maintain an ICT roadmap.
6. Participate in various system enhancement and product development projects as a key player to ensure that the system delivered meets user expectations.
7. Monitor and analyze the success of ICT initiatives and projects and continually develop and evaluate new technologies and tools for the company.
8. Direct the activities of the help desk to ensure the ICT needs of users are met.
9. Manage development projects to integrate new technologies into existing systems.
10. Perform ongoing support and maintenance of all hardware, software, and network components.
11. Establish a security policy to protect company information and resources.
12. Managing the department’s budget effectively and deliver value for money performance of ICT activities.

1. Qualifications and Skill Set

1. Bachelor’s degree in ICT, computer science, or a related field
2. A minimum of 5 years’ industry experience with 3 years in ICT management
3. Strong teamwork and communication skills
4. Strong troubleshooting and problem-solving skills
5. Knowledge of industry-standard computer hardware and software systems
6. Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and cloud infrastructure
7. Experience managing on-premises and cloud infrastructure.
8. Experience leading and managing ICT projects and rolling out ICT infrastructure across various technologies.
9. Strong critical thinking and decision-making skills.
10. Excellent project management skills and strong ability to prioritize.
11. Firm grasp on ICT infrastructure and operations best practices.

1. How to apply:

All applications shall be received online through the following link: www.efta.co.tz
No physical submission of documents/applications shall be accepted

APPLY through this email:  tefta@efta.co.tz

Job Title: Call Center- Intern

EFTA Overview:
EFTA is a fast-growing finance company with a distinctive focus on small enterprises and farmer groups unable to finance their growth from conventional banks. We offer finance exclusively for equipment.

The major difference is that because this equipment gives us security, we do not require any collateral from our customers, which means that we are really pushing the boundaries of who we can lend to. In principle we can finance most durable equipment, and our financing to date has covered a broad range of industries including but not limited to agriculture equipment’s, Transportation, Construction equipment’s, printing machines and medical labs, ect.

Job Title: Call Center- Intern
Location: Dar Es Salaam
Reporting to: CSM
End of application: 24th May 2023.

Job Summary:
The Call Center Officer will be responsible for handling customer inquiries, providing information about company products and services, resolving customer complaints, and processing orders. The incumbent should exhibit excellent communication skills, good customer service skills, attention to detail, and problem-solving abilities.

Key Responsibilities:
1. Handle inbound and outbound customer calls and chats using the company’s scripts, ensuring customer needs are met promptly and accurately.
2. Manage customer complaints and provide an immediate resolution to customer concerns, while adhering to customer service guidelines.
3. Provide customized product and service information to customers based on their needs and interests.
4. Follow up with customers on pending orders, confirm order details and delivery timelines with them.
5. Maintain accurate customer records by logging interactions and updating customer databases.
6. Collaborate with team members to improve team performance by sharing knowledge and insights.

Key Performance Indicators (KPIs):
1. Call Quality – Maintain a minimum resolution rate of 90%.
2. Average Handling Time (AHT) – Maintain an average handling time of 4 minutes per call.
3. First Call Resolution (FCR) – Achieve an FCR rate of 80% or more.
4. Customer Satisfaction – Ensure a customer satisfaction rating of at least 90%.
5. Order Processing – Process at least 10 orders per day with accuracy and efficiency.
6. Attendance and Punctuality – Maintain an attendance and punctuality rate of at least 95%.

Qualifications:
1. High school diploma or equivalent
2. A minimum of 1 year of experience in a call center or customer service role.
3. Excellent communication skills, both written and spoken.
4. Ability to multitask, prioritize, and manage time effectively.
5. Good problem-solving and conflict-resolution abilities.
6. Familiarity with computer software and call center equipment.

How to apply: For all interested candidates kindly visit our website: www.efta.co.tz for applications.

Open Vacancy: Investment Officer -Internship

Open Vacancy: Investment Officer -Internship

Branch: Morogoro, Arusha, Mwanza and Mbeya Department: Operations Position: Investment Officer -Internship
Deadline: 2nd June 2023.

Company Details:

EFTA is a reputable award-winning equipment finance company based in Tanzania with numerous branches across the country, dedicated to helping SMEs and tamers grow.

Purpose of role:

The Investment Officer will be directly responsible for handling EFTA customers, including attracting new customers, appraising applications for loans, and monitoring customers who have received loans.

Job Description Day to day responsibilities:

Pre-application:

· Identify potential customers in target markets and explain the EFTA product to them.
· Support the Branch Manager to deliver pre-application seminars to potential applicants.
· Provide on-going advice to people preparing applications.

Application processing:

· Conduct full appraisals of applications, including business viability and the applicant’s reliability. This will include customer site visits, discussions with current or potential customers and suppliers, personal reference checks, working capital checks, and basic financial analysis.
· Conduct ESG (environmental, social and governance) assessment of applicants.
· Make recommendations to the Branch Manager of which investments should be progressed.
· For investments agreed with the Branch Manager, prepare investment proposals for the local Credit Committee, using a standard format.
· Participate in vetting process for equipment suppliers, e.g. performing site visits.

Post-application:

· Take lead responsibility for a portfolio of EFTA customers, monitoring these investments on an on-going basis including reminder phone-calls and regular visits to the customers’ business sites.
· Make recommendations to the Branch Manager regarding loan restructuring and/or write off decisions for these customers.
· Identify any ESG issues within your portfolio and ensure customers are aware of labor laws.
· Coordinate with the training team to identify customers’ skills training needs and ensure proper follow-up for any training received. This could also include helping to coordinate customer networking events.
· Maintain detailed records on EFTA’s software system.

Candidate Specification

Experience:
i. Candidates fresh from school are highly encouraged to apply.
ii. Valid driving License
Education Level:
i. Must have a bachelor’s degree from a reputable university.
iii. Skills required: Ms Office, Communication, Analytic, Sales and Marketing, and Problem solving.
iv. Knowledge of: Mathematics, Business Appraisal and SME Financing.

How to apply: For all interested candidates kindly visit our website: www.efta.co.tz for applications

Apply though this: tefta@efta.co.tz

Position: Investment Officer – IO

Branch: Dodoma Branch
Department: Operations
Position: Investment Officer -IO
Location: Dodoma.

Deadline: 10th March 2023.

 Company Details:

EFTA is a reputable award-winning equipment finance company based in Tanzania with numerous branches across the country, dedicated to helping SMEs and tamers grow.

Purpose of role:

The Investment Officer will be directly responsible for handling EFTA customers, including attracting new customers, appraising applications for loans, and monitoring customers who have received loans.

Job Description
Day to day responsibilities:

 

Pre-application:

  • Identify potential customers in target markets and explain the EFTA product to them.
  • Support the Branch Manager to deliver pre-application seminars to potential applicants.
  • Provide on-going advice to people preparing applications.

Application processing:

  • Conduct full appraisals of applications, including business viability and the applicant’s reliability. This will include customer site visits, discussions with current or potential customers and suppliers, personal reference checks, working capital checks, and basic financial analysis.
  • Conduct ESG (environmental, social and governance) assessment of applicants.
  • Make recommendations to the Branch Manager of which investments should be progressed.
  • For investments agreed with the Branch Manager, prepare investment proposals for the local Credit Committee, using a standard format.
  • Participate in vetting process for equipment suppliers, e.g. performing site visits.

 

Post-application:

  • Take lead responsibility for a portfolio of EFTA customers, monitoring these investments on an on-going basis including reminder phone-calls and regular visits to the customers’ business sites.
  • Make recommendations to the Branch Manager regarding loan restructuring and/or write off decisions for these customers.
  • Identify any ESG issues within your portfolio and ensure customers are aware of labour laws.
  • Coordinate with training team to identify customers’ skills training needs and ensure proper follow-up for any training received. This could also include helping to coordinate customer networking events.
  • Maintain detailed records on EFTA’s software system.

Candidate Specification 

Experience:

  1. At least 1 years in a banking and Financial Institution
  2. Valid driving License

Education Level:

  1. Must have a bachelor’s degree from a reputable university.
  1. Skills required: Ms Office, Communication, Analytic, Sales and Marketing, and Problem solving.
  2. Knowledge of: Mathematics, Business Appraisal and SME Financing.

Use this Email to send your Application: tefta@efta.co.tz

Credit Officer – Intern

Branch: Head Office
Department: Credit
Position: Credit Officer Intern
Location: Moshi – Kilimanjaro

Deadline: 04th November 2022

Handling customer documents from EFTA branches:

  • Receive signed leases, lease annexes and any other legal documents from branches and handle to EFTA signatories for signature.
  • Store legal documents signed by all parties (soft and hard copies).
  • Receive motor vehicles registration cards from procurement department, record and keep in fireproof cabinet.
  • Dispatch documents to EFTA branches as per the request and keep records.

Monitoring and Recovery

  • Support recovery manager to prepare his/her monthly reports.
  • Identify non-performing loans for further follow up.
  • Support repossession task by giving support to debt collectors assigned when need arises.
  • Receive and store repossession documents including invoices from debt collectors for future reference.

Report preparations

  • Support senior credit officer to prepare their monthly reports i.e. approvals report, post delivery checks, CC highlight sheet, Creditinfo report, ACELI report.

Provide periodic support to the operations and supply teams:

  • Assistance as required on a periodic basis.
  • Any other duties as assigned by your line manager.

Skills and Qualifications:

  • Computer skills – Ms word and excel
  • Analytical skills
  • Bachelor’s degree
EFTA Ltd is an award-winning equipment finance company dedicated to helping small entrepreneurs and farmers to grow.

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